Responsible Gaming

Responsible gaming at Jackpoty Casino is about maintaining a conscious, informed and balanced approach to gambling entertainment. The Jackpoty Casino version of this page is designed for players in the UK who access Jackpoty Casino exclusively via jackpotyc.com under our Curaçao licence. Its purpose is to help you understand the risks of gambling, recognise early warning signs, and use all available tools to stay in control.

Jackpoty Casino is operated by Dama N.V., registered in Curaçao and licensed by Antillephone N.V. under sub-licence 8048/JAZ2020-013 (active as of May 2025). We are not licensed by the UK Gambling Commission (UKGC) and not part of GAMSTOP. This means some protections that apply to UKGC-licensed operators do not apply here. Nevertheless, we voluntarily implement robust responsible gaming measures and offer dedicated support so that you can observe your play, expand your awareness of risk, and reflect on whether gambling remains safe and enjoyable for you. If you have concerns at any time, our support team is available to assist you with limits, breaks or self-exclusion.

Gambling is intended only for adults aged 18+ and must never be used as a way to solve financial problems or as a source of guaranteed income. Please read this page carefully before playing and revisit it regularly, especially if your circumstances or behaviour change.

Risk Awareness

Understanding the risks of gambling is the first step toward responsible play. Gambling on jackpotyc.com should be an occasional form of entertainment, not a way to earn money or manage debts. When you regularly reflect on how much time and money you spend, you can intervene early if problems begin to develop. Below are common signs that gambling may be moving from recreational to risky or harmful behaviour.

Warning Signs of Problem Gambling

Preoccupation with gambling: Frequently thinking about casino games, planning the next session or how to get money to gamble, even when you are at work, with family or trying to relax.
Increasing stakes and chasing losses: Raising your bet sizes or deposit amounts to feel the same excitement, or continuing to play after losses in an attempt to "win back" money.
Loss of control: Finding it difficult to stop, playing longer than planned, or being unable to stick to previously set time and money limits.
Neglecting responsibilities: Skipping work, studies, family activities or social engagements in order to gamble or because you feel exhausted after playing.
Financial harm: Using overdrafts, loans, credit cards or money meant for bills, rent or essentials to fund gambling; hiding bank statements or debts.
Emotional distress: Feeling guilt, anxiety, irritability, mood swings or depression related to gambling, especially when trying to cut down or stop.
Hiding behaviour: Lying to loved ones about how much you spend or how often you play, or secretly opening new accounts and payment methods.

Quick Self-Assessment Test

The following questions are not a diagnosis but can help you observe your own behaviour. Answer honestly "yes" or "no" to each statement:

I often spend more time or money gambling than I originally intended.
I have tried to cut down or stop gambling but found it difficult or impossible.
I sometimes gamble with money that should go toward bills, rent, food or other essentials.
I feel restless, irritable or anxious when I cannot gamble.
I have lied to family or friends about how much or how often I gamble.
I gamble to escape problems, relieve boredom, or cope with stress, anxiety or sadness.
I have borrowed money, sold possessions or used credit to fund gambling.
My gambling has caused arguments, trust issues or distance in my relationships.

If you answered "yes" to one or two statements, consider using limits and taking regular breaks. If you answered "yes" to three or more, we strongly encourage you to pause gambling immediately, contact our support team and reach out to a professional support organisation listed below (such as GamCare or Gambling Therapy) for confidential advice.

Limits & Tools

Setting clear limits before you start playing is one of the most effective ways to keep gambling under control. On jackpotyc.com, you can configure financial and time-based tools directly in your player account. These tools are available to UK players even though Jackpoty Casino is not regulated by the UKGC. Once you apply a limit, our systems enforce it automatically, helping you move from intention to consistent action.

Deposit Limits (Daily, Weekly, Monthly)

Access your profile: Log in to your account on jackpotyc.com and go to the "Profile" or "Account" area.
Open responsible gaming settings: Select "Responsible Gaming" or "Limits" from the menu.
Choose limit type: You can set Daily, Weekly and Monthly deposit limits. We recommend choosing all three for better control.
Enter amounts: Carefully consider what you can afford to lose without affecting essential expenses. Enter a realistic maximum (for example, £20 per day, £60 per week, £200 per month) and confirm.
Confirm and save: Review the figures, then click "Save" or "Confirm". The lower of any overlapping limits will apply.

Important: Decreasing your limit (e.g. from £100 to £50) takes effect immediately. Increasing or removing a limit may only take effect after a cooling-off period (for example, 24 hours), and you may need to reconfirm the change. This delay is designed to give you time to reflect and avoid impulsive decisions.

Time Spent Limits and Session Timers

Session duration limits: In the same "Responsible Gaming" section, you can set a maximum session length (for example, 30, 60 or 120 minutes). Once reached, you will be logged out or prompted to take a break.
Reality checks: You can activate on-screen reminders at fixed intervals (for example, every 15 or 30 minutes) that display how long you have been playing and your net result. Use these prompts to reassess whether you want to continue.
Practical tip: Combine a financial limit (e.g. £40 per week) with a time limit (e.g. 2 hours per week) to keep both dimensions of your gambling in check.

Short Breaks ("Time-Out")

Open the Time-Out function: Go to "Responsible Gaming" in your account and select "Time-Out" or "Short Break".
Choose a duration: Select a break of 24 hours, 48 hours or 72 hours. During this period, you will not be able to place bets or make deposits.
Confirm your choice: Read the summary of what Time-Out means, tick any acknowledgement box and click "Confirm".
Observe the break: Use this pause to review your gambling behaviour, talk to someone you trust, or seek professional advice if needed.

You cannot cancel a Time-Out once it has started. After it ends, log in again only if you feel fully in control. If you realise you need a longer break, consider a self-exclusion as described below.

Self-Exclusion

Self-exclusion is a stronger protective measure for players who recognise that they are at risk of harm or already experiencing gambling problems. It involves voluntarily blocking access to your Jackpoty Casino account on jackpotyc.com for a minimum fixed period. For UK players on Jackpoty Casino, self-exclusion applies only to your account with us under our Curaçao licence and does not register you with GAMSTOP or other national schemes automatically.

How to Apply Self-Exclusion

Go to the Self-Exclusion section: Log in, open your "Account" area, select "Responsible Gaming", then click "Self-Exclusion".
Select the duration: Choose a period that reflects the seriousness of your concerns. Options typically range from 6 months, 1 year, 2 years, 5 years up to lifetime exclusion.
Read the consequences: Carefully review the information explaining that you will not be able to log in, deposit or play during the exclusion, and that it cannot be reversed early.
Confirm your decision: Tick any required confirmation boxes (for example, acknowledging that you have a gambling problem or wish to prevent one), then click "Confirm Self-Exclusion".
Support contact (optional but recommended): You may also email our team at responsible.gaming@jackpotyc.com or use the contact form below to request assistance and discuss further steps.

Consequences of Self-Exclusion

Account access: You will be unable to log in, deposit, place bets, or use bonuses on jackpotyc.com for the entire self-exclusion period.
Existing balance: Any remaining real-money balance will normally be paid out to your verified payment method, subject to our standard checks and the Terms and Conditions. Wagering requirements, bonus funds and promotional balances follow the applicable bonus rules.
New accounts: You must not attempt to open new accounts during self-exclusion. If we identify linked accounts, they may also be closed and any related funds handled in accordance with our policies.
Marketing communications: We will take reasonable steps to stop sending you promotional messages related to Jackpoty Casino for the duration of your exclusion, although some communications already in transit may still reach you.
Re-opening: For fixed-term exclusions, your account will remain closed until the period ends. In some cases you may need to contact us and undergo additional checks or a cooling-off period before reactivation. Lifetime exclusions are intended to be permanent.

Important for UK players: Because Jackpoty Casino is not part of GAMSTOP and not licensed by the UKGC, self-exclusions on jackpotyc.com will not automatically affect other gambling operators. We strongly recommend that you also register with GAMSTOP to block UK-licensed online gambling sites, and consider using blocking software such as Gamban or BetBlocker to prevent access to a broader range of gambling websites and apps.

Support Resources

Professional, independent support is available if you, or someone close to you, is affected by gambling. The services listed below operate confidentially and are separate from Jackpoty Casino. We encourage players from the UK using Jackpoty Casino to combine our on-site tools with external advice, especially when gambling starts to feel difficult to control.

Local Support for UK Players

National Gambling Helpline (GamCare): Call 0808 8020 133 free of charge from within the UK, 24 hours a day, 7 days a week. Trained advisers offer confidential advice, emotional support and practical strategies. You can also access live chat via gamcare.org.uk.
NHS Gambling Services (England, Scotland, Wales, Northern Ireland): Speak to your GP and ask for a referral to NHS gambling treatment services, which provide free specialist counselling and support. Information is available at nhs.uk.
Gordon Moody: A UK charity offering intensive residential treatment and online programmes for people with severe gambling addiction, as well as support for families. Visit gordonmoody.org.uk.

International Support Organisations

🏢 Organization	📞 Contact	🌐 Website	⏰ Hours	🗣️ Languages
GamCare (UK)	+44 0808 8020 133	gamcare.org.uk	24/7	English
Gambling Therapy	Online chat	gamblingtherapy.org	24/7	Multilingual
Gamblers Anonymous	Local meetings	gamblersanonymous.org	Varies	Multiple

These organisations provide confidential, often free, advice and counselling worldwide. Gambling Therapy offers multilingual online support, which may be particularly helpful for expatriates or non-native English speakers using jackpotyc.com.

National Self-Exclusion Schemes

GAMSTOP (UK): A free self-exclusion service that lets you restrict your online gambling with UKGC-licensed operators for 6 months, 1 year or 5 years. Register at gamstop.co.uk. Note: GAMSTOP does not currently cover jackpotyc.com because Jackpoty Casino is licensed in Curaçao, not the UK.
RGIAJ (Spain): Spain's national registry for gambling self-exclusion, managed by the Spanish regulator (DGOJ). Spanish residents can register via official government channels to block access to licensed sites in Spain.
Other national registers: Many countries operate their own exclusion systems. If you live outside the UK, please check your local regulator's website for details and consider registering where available.

Blocking Software and Device-Level Protection

Gamban: Downloadable software that blocks access to many online gambling sites and apps on computers and mobile devices. Visit gamban.com.
BetBlocker: A free tool that can restrict access to thousands of gambling sites and apps worldwide. See betblocker.org.
General filters: Parental controls, router-level filters and app-store restrictions can further reduce exposure to gambling content.

Family and Friends Support

GamCare forums and chatrooms: Online communities where affected others can share experiences and receive peer support (gamcare.org.uk).
Gam-Anon: Support groups for families and friends of problem gamblers, providing meetings and self-help materials (gam-anon.org).
Gambling Therapy Family & Friends: Dedicated online spaces for loved ones of people with gambling issues (gamblingtherapy.org).

All of these services operate with strict confidentiality standards. Jackpoty Casino does not receive information about what you discuss with these organisations. Seeking professional help is a sign of strength, and combining their support with our on-site tools often leads to the best outcomes.

Help for Family

Gambling problems rarely affect only the individual player; they can have significant emotional, financial and practical consequences for partners, children, relatives and friends. If someone you care about is using jackpotyc.com and you are worried about their gambling, it is important to take care of your own wellbeing and seek specialised support. You are not responsible for fixing their behaviour, but you can encourage them to recognise the problem and get help.

How to Start the Conversation

Choose the right moment: Talk when both of you are calm, not during or immediately after gambling, and without alcohol or other substances involved.
Use non-judgmental language: Focus on how their gambling affects you and the family ("I feel worried about our finances") rather than accusations ("You are ruining everything").
Describe specific impacts: Mention concrete examples such as missed bills, tension at home, or emotional distance, rather than general complaints.
Encourage, do not control: Suggest options like setting limits, taking a break, using self-exclusion or contacting a helpline, but avoid ultimatums unless necessary for safety.

Support Resources for Loved Ones

GamCare family support: GamCare provides advice for affected others via the National Gambling Helpline (0808 8020 133) and offers online forums and group chats specifically for families and friends.
Gam-Anon: Anonymous meetings and literature for those affected by someone else's gambling, available both in person and online at gam-anon.org.
Gambling Therapy - Family & Friends: Online groups and resources for relatives and partners of problem gamblers.

Recommended Next Steps

Seek professional advice: Contact your GP in the UK for guidance and possible referral to counselling or NHS gambling services.
Protect household finances: Where appropriate, consider separating accounts, limiting shared credit, and agreeing clear household budgets to limit financial harm.
Encourage treatment for the gambler: Suggest that the person contacts GamCare, Gambling Therapy or another specialist service, and discuss the option of self-exclusion on jackpotyc.com and UK-licensed sites (via GAMSTOP).
Look after yourself: Making time for your own support-through friends, family, or dedicated groups-will help you stay resilient while dealing with the situation.

Operator's Commitment

Although Jackpoty Casino operates under a Curaçao licence and is not regulated by the UKGC, we aim to align our practices with high international standards of player protection. Dama N.V., as the licence holder (Antillephone N.V. sub-licence 8048/JAZ2020-013), and its payment processing partner Friolion Limited, are committed to responsible gaming principles for all players, including those registering via Jackpoty Casino from the UK. This includes monitoring play for risk patterns, offering effective tools, and intervening where appropriate to reduce harm.

Internal Risk Checks and Behaviour Monitoring

Behavioural analysis: Our systems review gameplay data (for example, frequency and duration of sessions, stake sizes, deposit patterns and reversal of withdrawals) to identify behaviour that may indicate loss of control, such as extended late-night play or rapid deposit increases.
Automated warnings: When certain thresholds are met, we may display in-session notifications or pop-ups reminding you of your time spent, net losses and available tools such as deposit limits, Time-Outs or self-exclusion.
Account reviews: If we identify significant risk patterns, our responsible gaming team may conduct a manual review of your account and transaction history to determine whether further action is necessary.

When We May Contact You or Restrict Your Account

Proactive contact: In higher-risk cases, we may contact you via email, live chat or on-site messages to discuss your gambling, encourage use of limits or breaks, or suggest professional support resources. Our communications aim to be supportive and non-judgmental.
Imposition of limits: Where we reasonably believe that your gambling may cause you harm, we may impose stricter limits (for example, reduced deposit limits), apply temporary restrictions, or offer self-exclusion options, even if you have not requested them.
Account suspension or closure: In serious or persistent cases-especially where responsible gaming policies are repeatedly breached or there are indications of significant financial or emotional harm-we may suspend or close your account and, if appropriate, apply a long-term or lifetime self-exclusion.

All personal data used in our risk checks and responsible gaming interventions is processed in accordance with our Privacy Policy and relevant data protection laws. While we are not subject to UKGC supervision and UK dispute resolution schemes (such as UK-approved ADR providers) do not apply, we strive to handle concerns fairly and transparently. We encourage any player who feels at risk to contact our team early so we can work together on appropriate safeguards.

Updates

Responsible gaming practices, legal frameworks and industry standards evolve over time. To ensure that this page remains accurate and useful for Jackpoty Casino players in the UK, we periodically review and update its contents. Changes may reflect new tools on jackpotyc.com, updates to our Curaçao licence status, or developments in best practice and guidance from recognised support organisations.

How You Will Be Notified

On-site notices: Significant changes to our responsible gaming policy or tools may be highlighted via banners, pop-ups or notifications when you log in to your account on jackpotyc.com.
Email communications: Where appropriate, we may send an email to your registered address summarising important updates, especially if they affect your rights, available tools or obligations.
Terms & conditions: In the event of any inconsistency between this page and our Terms and Conditions or Bonus Terms, the latter documents will prevail. We recommend checking them regularly.

Date of last update: 6 November 2025. If you have saved or printed earlier versions of this page, please refer to the most recent version on jackpotyc.com for up-to-date information.

Contact & Feedback

If you have questions about responsible gaming, need help applying limits or self-exclusion, or wish to provide feedback on your experience, our dedicated team is ready to assist you. While Jackpoty Casino is not regulated by the UKGC, we treat all responsible gaming enquiries with high priority and strict confidentiality.

Responsible Gaming Department Contact Details

Email: responsible.gaming@jackpotyc.com (available daily; we aim to respond as quickly as possible, typically within 24 hours).
Telephone: +44 20 0000 0000 (standard UK call charges apply; operating hours and updated contact numbers are published on the official site at jackpotyc.com).

For general account issues, you may also reach out via the live chat or support channels indicated on our website. Please note that our team may ask you to verify your identity before discussing account-specific details for your protection.

Feedback and Support Request Form

You can use the form below to request help with self-control tools, raise concerns about your gambling behaviour, or provide suggestions on how we can improve our responsible gaming measures. Submitting this form does not replace urgent support from professional services; if you feel at immediate risk of harm, please contact a national helpline or emergency services.

By contacting us, you consent to us using the information you provide to review your situation and, where appropriate, to recommend or apply additional responsible gaming measures. Your correspondence with us is handled confidentially and in line with our Privacy Policy. Remember that, alongside our support, independent organisations such as GamCare, Gambling Therapy and NHS gambling services remain essential sources of professional help.